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Foncal · Grupo Sucan · Since 1978 ES EN
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DATA PROTECTION

Privacy
policy.

LAST UPDATED · 09/09/2026

This is a courtesy translation. In the event of any discrepancy, the Spanish version prevails.

Fontanería y Calor, 2006, SL, hereinafter “Foncal”, informs all its customers as follows:

At Foncal, your privacy and the security of your data are our priority. Trust and respect are the foundation of our commercial relationship; without these elements we could not achieve our professional objectives.

We want you, as a customer, to be in control of your personal data and to be able to decide who has access to it, under what conditions and for what purpose. To that end, we have updated our privacy policy in order to renew your trust and to be able to offer you a distinctive experience.

Below, we inform you of the details and of how we process your personal data at Foncal.

Who is the controller of your data?

What do we use your data for? Purpose of the processing of your data

The information you provide to us is processed for the purposes inherent to professional commercial activity and its proper representation, and the defence of the professional rights and interests of our customers; and specifically for:

  • Study, design and preparation of commercial offers relating to the products offered.
  • Customer registration and creation of user accounts for online purchasing and access to associated services.
  • Registration of legal representatives or authorised persons, where necessary for commercial or contractual relationships.
  • Management of invoicing arising from the online sale of products and associated services.
  • Management of collections and payments relating to commercial transactions carried out through the Website.
  • Organisation and performance of promotional and training activities or product demonstrations.
  • Management and organisation of commercial events and other promotional activities linked to the brand.
  • Sending of our own commercial communications by electronic means, including newsletters, relating to news, product launches, events, promotions and offers, where the user has subscribed or has given their consent.
  • Processing of data for historical, analytical and statistical purposes relating to the company’s commercial and promotional activity.
  • Offering of third-party products or services linked to the sector, provided that they are related to the commercial activity carried out and the corresponding legal basis is in place.
  • Handling of requests or petitions made through the customer service channels.
  • Improvement of our services.

Below we explain which legal basis entitles Foncal to process, retain and use your personal data for each of the purposes described above, in accordance with Article 6 of Regulation (EU) 2016/679 (GDPR):

PurposeLegal basis
1. Study, design and preparation of commercial offers relating to the products offeredLegitimate interest
2. Customer registration and creation of user accountsPerformance of the contractual relationship
3. Registration of legal representatives or authorised personsPerformance of the contractual relationship
4. Management of invoicingPerformance of the contractual relationship / Legal obligation
5. Management of collections and paymentsPerformance of the contractual relationship
6. Promotional and training activities or product demonstrationsLegitimate interest
7. Organisation of commercial events and promotional activitiesLegitimate interest
8. Sending of commercial communications, bulletins or newslettersConsent
9. Processing for historical, analytical and statistical purposesLegitimate interest
10. Offering of third-party products or services from the sectorConsent
11. Handling of requests or petitions through the customer service channelsPerformance of the contractual relationship
12. Improvement of our servicesLegitimate interest

In addition, Foncal processes your personal data where necessary in order to:

  • Detect and prevent fraud or fraudulent use of the Website, keeping you informed of such processing (legitimate interest).
  • Comply with applicable legal obligations, including those of a tax, commercial or anti-money laundering nature (legal obligation).
  • Handle enquiries, complaints or claims made through the communication channels provided, including email (performance of the contractual relationship / legitimate interest).

Where the processing is based on Foncal’s legitimate interest, such interest consists of being able to develop, maintain and improve its commercial activity and its relationship with its customers, without this disproportionately affecting your rights and freedoms as a data subject, in particular your right to the protection of personal data.

Where the processing is based on your consent, you may withdraw it at any time, without this affecting the lawfulness of the processing carried out prior to its withdrawal, by contacting Foncal at the following email address: [email protected]

What data do we use?

In providing the services we offer in order to carry out our activity, Foncal may use the following categories of personal data:

  • Identification data: first name and surnames, language, country from which you interact with us, address and contact details, among others.
  • Financial and transactional information, such as payment or card details, as well as information relating to purchases, orders, returns or incidents.
  • Connection, browsing and, where applicable, geolocation data, such as approximate location data, device identifiers or advertising identifiers.
  • Commercial information, such as data relating to subscription to our newsletter or to the receipt of commercial communications.
  • Data on tastes, preferences and consumption habits relating to our products and services.

How long will Foncal retain your personal data? Retention

Depending on the type of data used and processed:

  • User registration. We will process your data for as long as you remain a registered user or, where applicable, until you exercise your right to cancellation/erasure (that is, until you decide to delete your online account or your shop profile).
  • Sale and/or service contract. We will process your personal data for the time necessary to manage the purchase of the products or services, including the processing of orders and any returns, complaints or claims relating to the specific purchase. In certain cases, the data will be processed only for as long as you so decide, as is the case, for example, with payment details that you ask us to retain in order to facilitate future purchases, provided that this functionality is available.
  • Customer service. We will process your personal data for the time necessary to handle your request, claim, complaint or any other petition made to this company.
  • Marketing. We will process your personal data for as long as you remain subscribed to the newsletter.
  • Promotions or prize draws. If you take part in promotional activities, we will retain your data for a period of six (6) months from the end of the activity.
  • Other cases. We will process your personal data for the time strictly necessary to pursue a duly justified legitimate interest linked to a specific purpose.

In any event, once the relationship with the user has ended, Foncal will retain the data, duly blocked, for the limitation periods of any legal obligations that may arise from the processing.

To whom will we disclose your data? Recipients

As a general rule, we will not disclose your personal data to third parties unless we are required to do so by law or you have given your unequivocal, clear and express consent. Nor will there be any international transfers of data.

In any event, Foncal may disclose or transfer data to:

  • Financial institutions, for the management of collections, payments and refunds.
  • Entities specialising in fraud detection and prevention.
  • Technology, IT and analytics service providers.
  • Providers and partners of logistics, transport and product delivery services, as well as, where applicable, their associated establishments.
  • Providers of customer service-related services.
  • Providers and partners of marketing and advertising services, such as advertising agencies, advertising partners or social networks, which will act as processors in accordance with Article 28 of the GDPR.

Likewise, data may be disclosed to manufacturers and or to their national representatives where necessary for the management and coverage of the warranties of the products manufactured.

In the event of non-payment, data may be disclosed to common credit information systems or financial solvency files, under the terms provided for in the legislation in force.

Finally, data may be disclosed to any other entity where such disclosure is mandatory or covered by the legislation applicable at any given time.

What are your rights when you provide us with your personal data? Where can you exercise them? Rights

Any customer has the right to obtain confirmation as to whether or not Foncal is processing personal data concerning them.

Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where applicable, to request its erasure where, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will retain it solely for the exercise or defence of claims.

You may request the restriction of processing in the following cases:

  • While the contested accuracy of your data is being verified.
  • Where the processing is unlawful but you oppose the erasure of the data.
  • Where Foncal no longer needs to process your data but you need them for the exercise or defence of your claims.
  • Where you have objected to the processing of your data for the performance of a task carried out in the public interest or for the purposes of a legitimate interest, while it is being verified whether the legitimate grounds for the processing override yours.
  • In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data.
  • Foncal will stop processing the data, except for legitimate reasons or the exercise or defence of possible claims.

We draw your attention to your right to withdraw, at any time, the consent given for the processing of your data, without this affecting the lawfulness of processing based on consent before its withdrawal.

Finally, as required by law, we remind you of your right to lodge a complaint with the Spanish Data Protection Agency (AEPD) (https://www.aepd.es/) if you consider that the processing of data does not comply with European legislation.

  • You may exercise your rights, providing proof of your identity (photocopy of your DNI, the Spanish national identity document), by sending an email to: [email protected]. You may withdraw the consent given at any time, without this affecting the lawfulness of the processing, by sending your request to the aforementioned address or by visiting Foncal’s premises. Please remember to enclose your DNI or an equivalent document proving your identity with your request.
  • The exercise of these rights is free of charge.

This document sets out the Privacy Policy of https://foncal.es/ and of its presence on the social networks Instagram, X and Facebook (or any other social network on which this brand officially has a public profile).

This version was updated on 09 September 2026.

CONFIDENTIALITY: The information in this email, including both the text and any attached files, is private, confidential and for the exclusive use of the addressee. They contain restricted information that may not be disseminated. If you are not the intended recipient, or have received it in error, please be informed that its disclosure, distribution or reproduction is strictly prohibited by law. Please notify us and destroy it without reading further. Under the Código Penal (Spanish Criminal Code), anyone who, in order to discover the secrets or violate the privacy of another, without their consent, seizes their faxes or letters shall be punished. Anyone who discovers, discloses or transfers restricted data of legal persons without the consent of their representatives also commits an offence.

DATA PROTECTION: FONTANERÍA Y CALOR 2006, S.L. (FONCAL), as data controller, informs you that the purpose of the processing is to manage communications made by email regarding the services provided, professional information or the activities carried out by the Controller. Your data will be retained for as long as there is a mutual general interest in doing so. The legal basis for this processing will be the consent of the data subject or the performance or implementation of an agreement. Your data will not be disclosed to third parties, except where there is a legal obligation or in order to achieve the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection and the other rights provided for and developed in the GDPR at C/Thomas Alva Edison, 12, P.I., 38109 de El Rosario, or by email at [email protected]. If you consider that the processing does not comply with the legislation in force, you may lodge a complaint with the national supervisory authority at www.aepd.es. This email is for exclusively professional use, for work purposes, and its use and content may therefore be monitored by the data controller. Likewise, it is your responsibility to check that this message or its attachments do not contain computer viruses.